it was a low cost hotel that covered all our needs. the rooms were spotlessly clean & modest. there was good gourmet restaurant with delicious meals.

The value for money at Step Town was excellent, and the room was very comfortable. The hotel's location provided a great view of the city, and the staff were friendly and accommodating.

Breakfast items could be improved by offering a wider variety of options.

We loved staying at this hotel! The location is great, with interesting bird species to be seen in the surrounding gardens. The restaurant has a variety of tasty food options, including the goat stew and cordon bleu. The staff are extremely friendly and attentive, making our stay feel like we were at home. The rooms are well-maintained, with cleaning done by attentive staff. The breakfast includes fresh and well-prepared food, and the guest computer in the conference room is a helpful facility.

Something to note is that some services come with an expectation of a tip, which can feel awkward if not wanted.

The hotel is conveniently located within walking distance of restaurants, laundry services, the city center, and the airport, and the rooms are clean with onsite parking available.

This place is amazing, the staff is efficient and the manager is excellent, creating a lovely old and incredible atmosphere.

Would like to stay there on the next trip for a couple of nights, thoroughly enjoyed this place. Straightforward hotel with incredible staff, has unbeatable location on top of a hill overlooking the city outskirts. The atmosphere of the property is quiet. In-house restaurant has fresh food choices. The hotel provides a fantastic service.

The room had gorgeous views and was reasonably large and modest. The location was particularly good, close to Inema Art Center and near the city center. It was also convenient for accessing banks and nearby restaurants like Mille Collines in the neighborhood.

This hotel in a safe residential area surrounded by primary schools was an excellent find. The value for money was exceptional, with clean and spacious rooms offering beautiful views from the balcony. The staff were friendly and helpful, and the attention to detail was evident throughout the hotel. I appreciated the inclusion of a computer for guests to use and the delicious breakfast served with a stunning view.

No improvements needed, everything was just fine.

I had a great stay at this hotel! the location is fantastic. It is situated in a quiet and pleasant area, away from the hustle and bustle of the city center. The surrounding neighborhood is safe and filled with primary schools, giving it a peaceful atmosphere. Additionally, the staff were incredibly friendly and attentive, making sure that I had everything I needed throughout my stay. I was impressed by the basic amenities provided, and I especially loved that the room had a computer for guests to use. The balcony overlooking the valley was a wonderful bonus, offering a beautiful view to enjoy. Lastly, the breakfast included was delicious and came with a stunning view.

Everything was okay during my stay.

The staff is friendly and attentive. The room is comfortable for the price. The view from the terrace is nice. The breakfast is delicious. The location is convenient.

The hotel staff was very kind and helpful. They provided an umbrella when it rained and even allowed me to take a shower after I had checked out. The breakfast was delicious and had a variety of options, including eggs and fruits. The location was convenient to downtown and a museum.

N/A.

The hotel was conveniently located, making it easy to explore the city. The staff were friendly and helpful, offering us a map and some tips on what to see and do. We also appreciated the free Wi-Fi that was available throughout the hotel.

On the negative side, the rooms were not very clean, with dust and stains visible on the bed sheets and towels. The noise from the street made it hard to sleep, especially when we were trying to take a nap during the day.

We had a wonderful city trip to Rwanda. The hotel was perfectly situated for our needs, with easy access to the main sights. The staff was incredibly friendly and couldn't have been more helpful or accommodating. The breakfast was delicious and just what we needed to start our day of exploring. We also appreciated having a driver available to us, which made getting around the city that much easier.

The hotel was a bit further out of the city center than we would have preferred, which made walking into town a bit challenging. However, there were still plenty of great things to see and do in the surrounding area, so it wasn't a huge issue for us.

Step Town has a lot of character, great location, professional and personable staff, excellent restaurant with variety, fast service, beautiful views.

No negative aspects.

I had a wonderful experience at this hotel. the location in a safe residential area was perfect for me, with the surrounding primary schools adding to the peaceful atmosphere. Secondly, the staff were friendly and helpful, ensuring that my needs were met. Thirdly, the rooms with a balcony overlooking the valley provided a stunning view and a great place to relax. Lastly, the breakfast, which was included in the price, was delicious and enjoyed with a beautiful view.

One minor issue was the expectation of tips for services I didn't request, like washing the car or boots.